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| Summary of Development and Practice of the “Internet+95598 Service”Mode |
| Gao Qinghui, Liu Jia, Li Wei, Zhou Wenping |
| The State Grid Custormer Service Center, Tianjin 300309 |
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Abstract As the rapid development of the internet, the requirement of 95598 custormer service appear to be quick and easy. This paper summarized development and practice on solving the problems in insufficient of internal coordination and unobstructed via the “Internet+” idea, introduces 95598 marking-distribution-dispatch run-through, on-line service trait, and the reward of service intergral. Then compared the results after and before the development and practice of the “Internet+95598 service” mode. At last, summarized the service effect.
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Published: 22 January 2018
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| Cite this article: |
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Gao Qinghui,Liu Jia,Li Wei等. Summary of Development and Practice of the “Internet+95598 Service”Mode[J]. Electrical Engineering, 2017, 18(12): 134-137.
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| URL: |
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http://dqjs.cesmedia.cn/EN/Y2017/V18/I12/134
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2017, Vol. 18 
